Course Overview
This two-day programme equips participants with practical knowledge and leadership skills to lead change confidently by integrating three proven frameworks: the DISC Behaviour Model, Katz Three Skills Framework, and the Thomas-Kilmann Conflict Mode Instrument (TKI). Through interactive discussions, experiential learning, case studies, role plays, and facilitating using LEGO® activities, participants will learn how to navigate change, manage workplace conflict, strengthen communication, and build high-performing teams.
Duration:
2 Days
Study Mode:
Offline (Face-to-Face)
Location:
Menara Bangkok Bank
Intakes:
Monthly
Course Fee:
Price on Application
Small Team (5+ PAX):
Price on Application
Who Is This For?
- Middle Managers and Executives
- Group Management Team (GMT) Members
- Team Leaders and Supervisors
- HR and People Management Professionals
- Professionals Managing Workplace Change
- Managers Handling Workplace Conflict
- Leaders Building High-Performing Teams
- Professionals Looking to Strengthen Leadership and Communication Skills
- Anyone Responsible for Driving Organisational Change
What It Includes?
- Interactive lectures to understand Generative AI concepts and capabilities
- Hands-on practical sessions using real AI tools
- Real-world case studies and workplace examples
- Group discussions and collaborative exercises
- Guidance on ethical and responsible use of AI
- Techniques for improving communication, content creation, and presentations using AI
- Practical strategies to enhance productivity across business functions
Learning Outcomes
- Explain the principles of organisational change and leadership.
- Recognise behavioural differences using the DISC framework.
- Apply Katz's Three Skills to improve leadership effectiveness.
- Manage workplace conflict using the Thomas-Kilmann model.
- Build resilient, collaborative teams during organisational change.
- Develop an action plan to lead change in their own workplace.
Learning Facilitation Methodology
- Interactive Lectures
- DISC Behaviour Assessment
- Individual Reflection
- Group Discussions
- Case Studies
- Video Learning
- Team Activities
- Workplace Action Planning LOGISTICS
Logistics
-
Target Audience:
Middle Management & Group Management Team (GMT) -
Maximum Class Size:
30 participants -
Dress Code:
Smart Casual or Corporate Attire -
Program Venue:
Comfortable training room with projector and breakout discussion capability -
Facilitator Accommodation & Meals:
Borne by client -
Facilitator Transport:
Borne by client
Pre & Post Workshop Value Add
-
Each Participant:
Develop a 90-Day Change Leadership Action Plan with practical workplace commitments. -
Implementation Tools:
Receive workshop templates and tools to support implementation. -
Reflection & Learning:
Reflect on their progress, challenges, and lessons learned. -
Continuous Improvement:
Identify opportunities for continuous improvement within their teams.
Course Module
MODULE 1:
Understanding Organisational Change
Organisational change is no longer optional—it is a necessity for business sustainability and competitiveness. This module introduces participants to the principles of change management, explores the drivers of organisational change, and examines why employees often resist change. Through experiential learning, participants will reflect on their current organisational environment and identify opportunities for improvement while recognising the critical role leaders play in guiding successful change initiatives.
Activities: Ice Breaker Facilitating Using LEGO®, Group Discussion, Reflection question.
MODULE 2:
Understanding Behaviour During Change Using DISC
People experience and respond to change differently. Understanding behavioural preferences enables leaders to communicate more effectively, reduce resistance, and strengthen collaboration. This module introduces the DISC Behaviour Model and helps participants recognise how different personalities respond to organisational change. Participants will explore their own behavioural tendencies and learn practical communication strategies for leading diverse teams.
Activities: DISC Behaviour Model, Team discussion, Behaviour Mapping.
MODULE 3:
Leading Change with Katz Three Skills Framework
Effective leadership requires more than technical expertise. Leaders must balance operational knowledge, interpersonal capability, and strategic thinking to successfully guide organisational change. This module introduces Katz’s Three Skills Framework and demonstrates how Technical, Human, and Conceptual Skills contribute to effective leadership at different organisational levels.
Activities: Katz Three Skills Framework, Case study analysis, Leadership reflection
MODULE 4:
Managing Workplace Conflict Using Thomas-Kilmann
Conflict is a natural part of organisational change. When managed effectively, it can strengthen collaboration, improve decision-making, and encourage innovation. This module introduces the Thomas-Kilmann Conflict Mode Instrument (TKI) and helps participants identify appropriate conflict management approaches based on different workplace situations and behavioural styles.
Activities: Thomas-Kilmann Conflict Mode Instrument (TKI), Group discussion
MODULE 5:
Communication & Collaboration During Change
Successful change depends on clear communication and strong collaboration. Leaders who communicate with empathy, build trust, and adapt their approach to different personalities are more likely to gain commitment and reduce resistance. This module focuses on practical communication techniques that strengthen teamwork and improve engagement during organisational change.
Activities: DISC communication strategies, Thomas-Kilmann conflict application
MODULE 6:
Strategic Change Leadership
Leading sustainable organisational change requires leaders to integrate behavioural awareness, leadership capability, and conflict management into a cohesive approach. In this final module, participants will apply the concepts learned throughout the programme to develop a practical change leadership strategy and create a personal action plan for implementation in their own workplace.
Activities: Leadership Action Plan, Team presentation
PRESENTATION
Participants integrate the knowledge and skills acquired throughout the programme to develop a practical organisational change strategy. Working as a team, they present their recommendations and create an individual action plan to lead sustainable change within their own workplace.
Enquiry Form
Submit the enquiry form below, and our expert consultants will assist you in taking the first step toward your professional training journey.
+60 3-5888-8242
info@amast.academy
Unit 1-30-7, Menara Bangkok Bank Berjaya Central Park 105 Jalan Ampang 50450 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia
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